Returns and Exchanges Policy
At HORI, we stand behind the quality of our gaming peripherals and offer a 30-day return window for items in their original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution or refund.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronics in their original manufacturer box, including all cables, manuals, and accessories to ensure a full refund.
Attach Shipping Label
Affix the prepaid shipping label provided via email to the outside of your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing