Frequently Asked Questions
Everything you need to know about your HORI electronics and shopping experience.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Do HORI products come with a manufacturer warranty?
Yes, all HORI electronic products include a standard 12-month limited warranty that covers manufacturing defects. Please keep your digital receipt as proof of purchase for any warranty claims.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging. Due to the nature of electronics, items must be unopened and unused to qualify for a full refund. If the product is defective upon arrival, we provide a free exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible purchases.
Are HORI controllers and accessories compatible with all gaming consoles?
Compatibility varies by product. Each product page includes a detailed 'System Compatibility' section. Most of our peripherals are officially licensed for specific platforms like PlayStation, Xbox, or Nintendo Switch.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website where you can monitor your delivery in real-time.